How Driram Group compares to the Buffalo market: Most Erie County MSPs charge $125–$175/hr for break-fix and $100–$150 per user/month for basic managed plans — scaling to $7,000+/month for larger environments. Driram Group's rates are set deliberately below those benchmarks so businesses and families of any size can access professional IT support without overextending their budget.
Choose Your Plan
Pay-as-you-go for one-off needs, or choose a monthly managed plan for proactive, ongoing IT coverage with priority access.
Home On-Demand
Call when you need help. No monthly commitment. Billed in 30-min increments after the first hour.
- ✓All home & family IT services
- ✓Remote or onsite support
- ✓Billed per session, 30-min increments
- ✓No contract required
Business Managed
Your fully outsourced IT department — monitoring, helpdesk, patching, and onsite visits all included in one flat monthly rate.
- ✓24/7 RMM device monitoring
- ✓Unlimited remote helpdesk
- ✓Monthly patch management
- ✓Priority same-day response
- ✓1 onsite visit / month included
- ✓IT documentation maintained
- ✓Vendor & ISP management
Home Shield
Your household's dedicated IT resource — monitoring, unlimited remote support, and regular check-ins every month.
- ✓Device health monitoring
- ✓Unlimited remote support
- ✓Monthly security & update check
- ✓Priority scheduling
- ✓1 onsite visit / quarter
Business Extended
Expanded managed IT for growing businesses — deeper coverage, more onsite time, backup management, and quarterly planning.
- ✓Everything in Business Managed
- ✓Up to 25 managed users
- ✓2 onsite visits / month
- ✓Quarterly IT review meeting
- ✓Backup & DR management
* Per-user pricing covers all devices that user works from. Hardware and software licensing billed at cost. No annual contract required. Business break-fix rate: $110/hr.
Common Jobs. Fixed Prices.
No hourly surprises on these frequently requested services. Every rate is set below the Erie County market average.
| Service | What's Included | Driram Rate | Type |
|---|---|---|---|
Intro Diagnostic Visit Best starting point for new clients | 1-hr onsite assessment, written findings & prioritized action plan | Market $75–$100 $49 | Flat |
Wi-Fi Optimization Home or small office | Router config, channel tuning, AP placement, signal mapping & speed test | Market $125–$150 $89 | Flat |
PC Tune-Up & Cleanup Windows or Mac | Startup optimization, bloatware removal, updates, driver refresh, health report | Market $80–$100 $69 | Flat |
Virus & Malware Removal Full remediation included | Full system scan, remediation, AV deployment, post-infection hardening | Market $100–$150 $89 | Flat |
New PC Setup & Migration Data transfer included | Unbox, configure, migrate all files & apps, set up accounts & printers | Market $150–$200 $119 | Flat |
Microsoft 365 User Setup Per user | Account, Outlook, Teams, OneDrive, MFA — fully configured & tested | Market $99–$125/user $69/user | Flat |
Security Audit Written risk report included | Network, devices & account review. Risk report with prioritized remediation | Market $250–$400 $179 | Flat |
Workstation Deployment Per device · business | Image, MDM enroll, software stack, domain / Azure AD join, asset tag | Market $150–$200/device $119/device | Flat |
Small Business Network Setup Up to 10 devices, documented | Router, switch, Wi-Fi APs, firewall — fully cabled & documented | Market $400–$800+ $249+ | Project |
After-Hours Emergency Remote or onsite · urgent | Priority response outside standard hours — same experienced engineer | Market $150–$200/hr $125/hr | Hourly |
Pricing FAQs
Straightforward answers to the questions we hear most often about billing and plans.
Is there a minimum commitment on monthly plans?
No annual contract required. Monthly plans are billed month-to-month and can be cancelled with 30 days' notice. No early termination fees.
What does "per user" mean exactly?
Per-user pricing covers all devices that user works from — their laptop, desktop, and work phone. It's the industry standard and simpler to budget than per-device pricing.
Are hardware and software costs included?
Hardware (routers, switches, computers) and software licensing (Microsoft 365, antivirus) are billed at cost — no markup. We source what you need and invoice transparently.
What's the best way to start?
Book the $49 Intro Diagnostic Visit. You get a full onsite assessment, written findings, and a no-obligation recommendation. Most clients find that pays for itself immediately.
Ready to Get a Quote?
Get in touch for a free consultation — we'll recommend the right plan for your situation honestly, with no upsell pressure.
Book a Free Consultation