Everything Your IT Needs
No job too small, no environment too complex. Every service is available as a one-off or included in a managed plan.
Helpdesk & End-User Support
Responsive support for the technology problems your household or team faces every day — resolved fast, with clear communication.
- Password resets & account access issues
- Software installation & troubleshooting
- Email & Microsoft 365 support
- Printer, peripheral & device issues
- Remote desktop support
- Onsite resolution across Erie County
Network & Infrastructure
Professionally designed and documented networks — built for reliability, security, and room to grow with your business.
- Router, switch & firewall configuration
- Wi-Fi design & access point deployment
- VLAN segmentation & network hardening
- Structured cabling & patch panel work
- ISP onboarding & failover planning
- Network documentation & diagrams
Microsoft 365 & Cloud
Full lifecycle Microsoft 365 management — from initial tenant setup to ongoing administration, licensing, and daily user support.
- Tenant setup, licensing & user provisioning
- Outlook, Teams, SharePoint & OneDrive config
- Azure AD / Entra ID & MFA rollout
- Intune device management (MDM)
- Cloud backup & data retention policies
- Google Workspace setup & management
Cybersecurity & Compliance
Layered security protection for businesses and families — from baseline hardening to comprehensive security audits and staff training.
- Security audits & written risk assessments
- Antivirus / EDR deployment & management
- MFA enforcement across all accounts
- Phishing simulation & staff awareness training
- Ransomware remediation & recovery
- NY SHIELD Act compliance guidance
Device Deployment & Management
New workstations provisioned, enrolled, and handed to users ready to work — with full asset documentation maintained throughout.
- Windows & Mac setup, imaging & configuration
- Intune / MDM enrollment & policy deployment
- Software stack installation & licensing
- Domain join / Azure AD registration
- Asset tagging & inventory tracking
- Old device data wipe & decommission
Backup & Disaster Recovery
Business continuity planning backed by tested, reliable backup infrastructure — because when things go wrong, recovery time is everything.
- Cloud & local backup design & implementation
- Veeam, Acronis & Microsoft Backup solutions
- Recovery point & time objective planning
- Regular recovery testing & validation
- Ransomware-resilient backup architecture
- Offsite backup & replication strategy
Remote Monitoring & Management
24/7 automated monitoring with real-time alerting — issues are caught and addressed before they impact your operations.
- RMM agent deployment on all managed devices
- Real-time health dashboards & alerts
- Automated patch deployment & scheduling
- Disk, CPU, RAM & service monitoring
- Monthly maintenance windows
- Detailed monthly health reports
IT Documentation
Living, maintained documentation for your entire IT environment — so nothing is locked in someone's head or lost when people leave.
- Network diagrams & topology maps
- Device & software asset register
- Password vaulting & credential management
- Vendor contacts & licensing records
- Onboarding & offboarding runbooks
- Change logs & incident history
Vendor & ISP Management
Stop spending hours on hold with providers. Driram Group handles vendor relationships, escalations, and coordination on your behalf.
- ISP troubleshooting & escalation management
- Software vendor liaison & renewals
- Hardware supplier coordination
- Microsoft & Google partner escalations
- SaaS application support & management
- Telecom & VoIP provider coordination
Remote-First. Onsite When It Matters.
Most issues are resolved remotely within hours. When hands-on work is needed, onsite visits are available anywhere in Erie County — typically same-day or next-day.
Remote Support
Secure remote access means most problems are solved quickly — without you waiting for someone to arrive. Helpdesk, M365 admin, monitoring, and patching all delivered remotely.
Onsite Visits
Network installations, hardware setup, cabling, and complex issues that need hands-on attention. No travel fee within Erie County. Same-day dispatch available for emergencies.
Proactive Managed
Managed clients don't wait for problems. 24/7 monitoring catches issues before they surface, automated patching keeps systems current, and monthly check-ins keep everything running right.
Need a Specific Service?
Not sure if what you need is covered — or want a quote for a specific project? Get in touch and we'll talk it through.